ConnectWise Automate
The Automation Powerhouse for MSPs
The Bottom Line
ConnectWise Automate (formerly LabTech) is an undisputed heavyweight in the RMM arena. Its core strength lies in its incredibly powerful and granular automation engine. For mature MSPs or large internal IT departments with complex, repeatable processes, Automate offers a level of customization that few competitors can match. However, this power comes at the cost of significant complexity. The learning curve is steep, and the interface, while functional, feels dated. It's a tool for teams who are willing to invest considerable time into training and configuration to unlock its full, potent potential.
What We Like
- Unmatched scripting and automation capabilities.
- Highly customizable monitoring and alerting.
- Robust patch management with fine-tuned controls.
- Excellent multi-tenancy for managing multiple clients.
What We Don't
- Extremely steep learning curve.
- Outdated and often confusing user interface.
- Requires significant server resources.
- Complex initial setup and configuration.
Who is it For?
ConnectWise Automate is not for the faint of heart. It is best suited for:
- Large or Mature MSPs: Teams with dedicated technicians who can master the platform and build custom automation to scale operations.
- Enterprise IT Departments: Large organizations that need to enforce complex policies and automate tasks across thousands of endpoints.
- Technically-Adept Teams: Professionals who value deep functionality over a simple UI and are comfortable with scripting and complex configurations.
Smaller MSPs, teams without dedicated IT staff, or those prioritizing ease of use and rapid deployment should probably look towards more modern, intuitive alternatives like NinjaOne or Atera.